VeilTarot
Whispers through the veil • Video readings delivered
Support and guidance
Answers for booking, delivery, and getting the most from your recorded tarot reading.
Before booking
Choose one main theme and frame it as an open question. You do not need to tell the whole story—only the context you want considered.
After payment
Keep your order confirmation and private status link. The expected delivery window is shown on the reading you selected.
When the video arrives
Watch when you have quiet time, then revisit it after a day or two. Notes can help you separate what resonates now from what becomes clearer later.
Where is my video?
Delivery happens by email when the reading is complete. Check spam or junk folders and search for your order reference.
I entered the wrong email address
Contact support as soon as possible and include your order reference. Do not post the private access token publicly.
How can I check my order?
Use My Account while signed in, or open the private order link from your confirmation email if you checked out as a guest.
Can I change my question?
Contact support immediately. A change may be possible only if preparation or recording has not started.
My private link does not work
Copy the complete link from the email into your browser. If it still fails, contact support with the order reference but never send card details.